Press the silence button located at the bottom of the panel (if equipped). If your grinder pump is in your basement and doesn’t have a separate panel box, remove the gray cover and push the silence button.

STOP ALL WATER USE for at least 15 minutes.

If the alarm is still on after 15 minutes, call 508-765-0051 for 24/7 service.

Until someone arrives to service your pump station, please minimize water usage:

• Remember, all water used in your house ends up in your pump station. If the alarm light is on, the tank is near maximum capacity.
• Only flush toilets when necessary.
• Avoid using the shower, bathtub, washing machine, and dishwasher, as these appliances use a significant amount of water.

REMEMBER

IF YOU CONTINUE TO USE EXCESSIVE WATER WHILE YOUR PUMP IS FAILED, THERE IS A POSSIBILITY THAT SEWER CAN BACK UP INTO YOUR HOUSE. F.R. MAHONY & ASSOCIATES IS NOT LIABLE FOR SEWER BACKUPS OR DAMAGE CAUSED BY SEWER BACKUPS. YOU MUST TREAT THE ALARM AS YOUR WARNING TO STOP USING WATER.

We are Environment One authorized service representatives for Connecticut, Massachusetts, New Hampshire, Maine, Rhode Island, and Vermont. F.R. Mahony can provide on-site and in-shop service and repair for all make and models of sewage grinder pumps. Contact us below for more information or to schedule a service call.

• OEM Trained & Certified Technicians
• Technicians have fully equipped service vehicles
• 24/7 Emergency Service
• On-site & In-shop Repair Options
• New Pump Installation & Startup
• Failure Analysis & Repair
• Fully Stocked New Parts & Pumps
• Warranty Assessments

If you are a current grinder pump customer, or if you’re considering E/One’s low pressure sewer technology for your project, you can learn more about their products here.

When you call for service:

1.  You will be informed of our service policy and current rates.
2. Before FRMA can send anyone to the site FRMA will need a valid credit card to have on record, we accept MC, Visa, and AMEX. We will not charge your card unless that is your option for payment or we do not receive another form of payment.
3. If we determine that your problem is covered under warranty you will not be charged if the repair is made during normal business hours.
4. Payment is due at the time of service.

Before calling for a repair, have the following information available for the service coordinator:

1. Does an alarm condition exist?
2. If so, for how long?
3. Brief description of the problem:
4. Is the unit indoors or outdoors?
5. Address where pump is located including contact person’s Name and Phone Number.

SHOULD YOU NEED SERVICE – KEEP WATER USE TO A MINIMUM

Listed below are a few helpful hints:

1. Flush only when necessary.
2. If you need to run the tub or shower, put a stopper in the drain to keep the water from going down the drain.
3. Do not run appliances that require water, such as washing machines or dishwashers.
4. Use sinks sparingly.

Service Contacts